[{"data":1,"prerenderedAt":225},["ShallowReactive",2],{"help-article-\u002Fhelp\u002Fen\u002Fonline-booking\u002Fclient-reminders":3,"help-siblings-en-online-booking":211},{"id":4,"title":5,"body":6,"category":199,"description":200,"draft":201,"extension":202,"meta":203,"navigation":205,"order":206,"path":207,"seo":208,"stem":209,"__hash__":210},"help_en\u002Fhelp\u002Fen\u002Fonline-booking\u002Fclient-reminders.md","Appointment reminders by email and SMS",{"type":7,"value":8,"toc":189},"minimark",[9,13,17,22,71,80,84,107,111,123,127,137,141,153,157],[10,11,5],"h1",{"id":12},"appointment-reminders-by-email-and-sms",[14,15,16],"p",{},"Tervita can remind clients about an upcoming appointment by email and SMS automatically, with nothing to send by hand.",[18,19,21],"h2",{"id":20},"_1-turn-reminders-on","1. Turn reminders on",[23,24,25,48],"ol",{},[26,27,28,29,33,34,37,38,41,42,47],"li",{},"Open ",[30,31,32],"strong",{},"Communications"," in the sidebar (under ",[30,35,36],{},"Bookings","), then the ",[30,39,40],{},"Schedule"," tab - this needs the notifications:manage permission (see ",[43,44,46],"a",{"href":45},"\u002Fhelp\u002Fen\u002Fgetting-started\u002Fteam-and-roles\u002F","team and roles",").",[26,49,50,51,54,55,58,59,62,63,66,67,70],{},"Under ",[30,52,53],{},"Before the appointment",", turn on ",[30,56,57],{},"Email reminders"," and\u002For ",[30,60,61],{},"SMS reminders",", then check the lead times you want for each - for example ",[30,64,65],{},"24 hours before (1 day)"," and ",[30,68,69],{},"1 hour before"," together. Each card lets you pick several lead times at once. Changes save automatically.",[14,72,73,74,76,77,79],{},"Email reminders are on by default with ",[30,75,65],{}," checked; SMS reminders are off, with ",[30,78,69],{}," pre-checked for once you turn them on.",[18,81,83],{"id":82},"_2-edit-what-the-message-says","2. Edit what the message says",[14,85,86,87,90,91,94,95,98,99,102,103,106],{},"Wording lives on the ",[30,88,89],{},"Templates"," tab, not Schedule. Click ",[30,92,93],{},"Appointment Reminder"," (email) or ",[30,96,97],{},"Appointment Reminder · SMS"," to open the editor, which has a tab per language (English \u002F Eesti \u002F Русский) - a reminder is sent in the client's own language when it's one of these three, English otherwise. Use ",[30,100,101],{},"Send test"," to preview it, or ",[30,104,105],{},"Reset to default"," to restore Tervita's wording. Untouched templates still send using Tervita's built-in default text.",[18,108,110],{"id":109},"what-clients-actually-receive","What clients actually receive",[112,113,114,117,120],"ul",{},[26,115,116],{},"Only scheduled or confirmed appointments get a reminder; cancelling one stops any reminder not yet sent.",[26,118,119],{},"Rescheduling recalculates the reminders from the new appointment time, so they always match when the visit actually is.",[26,121,122],{},"A booking made too close to the appointment simply skips the lead times that no longer fit - shorter ones can still go out.",[18,124,126],{"id":125},"check-what-was-sent","Check what was sent",[14,128,129,130,133,134,136],{},"The ",[30,131,132],{},"Log"," tab lists every automated message with its channel, recipient, status and queued time, searchable by recipient and filterable by status or channel. Reminder rows show as a general notification and don't display the text sent - check ",[30,135,89],{}," for that.",[18,138,140],{"id":139},"stop-reminders-for-one-client","Stop reminders for one client",[14,142,143,144,147,148,152],{},"Add their email or phone number to the ",[30,145,146],{},"Suppressions"," tab, with an optional reason - that contact then stops getting reminders and the other scheduled messages until the row is removed. Turning off a client's own marketing consent on their ",[43,149,151],{"href":150},"\u002Fhelp\u002Fen\u002Fclients\u002Fclient-records-and-consents\u002F","profile"," does not stop reminders - only Suppressions does.",[18,154,156],{"id":155},"good-to-know","Good to know",[112,158,159,172,175,178],{},[26,160,161,162,164,165,171],{},"Lead times live on ",[30,163,40],{},", not ",[30,166,167],{},[43,168,170],{"href":169},"\u002Fhelp\u002Fen\u002Fonline-booking\u002Fbooking-settings\u002F","Delivery"," - Delivery covers quiet hours, the SMS sender name and daily sending limits.",[26,173,174],{},"Outside your sending window (\"quiet hours\"), reminders wait until it reopens rather than being lost.",[26,176,177],{},"A reminder skipped for a suppressed contact won't show in the Log at all - check Suppressions if a client says they got nothing.",[26,179,180,181,183,184,188],{},"SMS reminders go only to clients whose phone number is confirmed (they booked online and entered the code we texted them), and only once your clinic has a plan bought through checkout (a trial started at checkout counts too). Other clients get no SMS reminder and it is not listed in the Log; the ",[30,182,170],{}," tab shows how many clients have an unconfirmed number. Details and SMS pricing: ",[43,185,187],{"href":186},"\u002Fhelp\u002Fen\u002Fbilling\u002Fsubscription-and-billing\u002F","SMS messages",".",{"title":190,"searchDepth":191,"depth":191,"links":192},"",2,[193,194,195,196,197,198],{"id":20,"depth":191,"text":21},{"id":82,"depth":191,"text":83},{"id":109,"depth":191,"text":110},{"id":125,"depth":191,"text":126},{"id":139,"depth":191,"text":140},{"id":155,"depth":191,"text":156},"online-booking","Set up automatic email and SMS reminders before appointments, and see what clients actually receive.",false,"md",{"key":204},"online-booking\u002Fclient-reminders",true,3,"\u002Fhelp\u002Fen\u002Fonline-booking\u002Fclient-reminders",{"title":5,"description":200},"help\u002Fen\u002Fonline-booking\u002Fclient-reminders","rHox52DqntHMg710ZzBxBLKiaHfZ9vSXhQscaPqlmPM",[212,215,218,219,222],{"path":213,"title":214},"\u002Fhelp\u002Fen\u002Fonline-booking\u002Fyour-booking-page","Your public booking page: where it lives and how to share it",{"path":216,"title":217},"\u002Fhelp\u002Fen\u002Fonline-booking\u002Fbooking-settings","Booking settings and confirmations: control how online booking behaves",{"path":207,"title":5},{"path":220,"title":221},"\u002Fhelp\u002Fen\u002Fonline-booking\u002Fonline-prepayment","Online prepayment: take a deposit when clients book",{"path":223,"title":224},"\u002Fhelp\u002Fen\u002Fonline-booking\u002Fbooking-analytics","Booking analytics with Google Analytics, GTM and Meta Pixel",1791987023148]