[{"data":1,"prerenderedAt":308},["ShallowReactive",2],{"help-article-\u002Fhelp\u002Fen\u002Fbilling\u002Fsubscription-and-billing":3,"help-siblings-en-billing":306},{"id":4,"title":5,"body":6,"category":294,"description":295,"draft":296,"extension":297,"meta":298,"navigation":300,"order":301,"path":302,"seo":303,"stem":304,"__hash__":305},"help_en\u002Fhelp\u002Fen\u002Fbilling\u002Fsubscription-and-billing.md","Your Tervita subscription: plans, seats and invoices",{"type":7,"value":8,"toc":281},"minimark",[9,13,22,27,38,42,71,75,85,92,96,119,123,135,139,147,151,154,207,211,243,247],[10,11,5],"h1",{"id":12},"your-tervita-subscription-plans-seats-and-invoices",[14,15,16,17,21],"p",{},"This article covers your clinic's own Tervita subscription: plan, status, and payment. It's not the same as ",[18,19,20],"strong",{},"Billing & Invoicing"," in the sidebar, which is where you create and print invoices for your clients - the two are unrelated features that happen to share the word \"Billing\".",[23,24,26],"h2",{"id":25},"find-the-billing-tab","Find the Billing tab",[14,28,29,30,33,34,37],{},"Open ",[18,31,32],{},"Settings"," from the dashboard sidebar - its button sits near the bottom - then open the ",[18,35,36],{},"Billing"," tab. There's no separate sidebar entry for your subscription - it lives inside Settings. In the last week of your trial, a banner on the dashboard also links here directly.",[23,39,41],{"id":40},"what-the-card-shows","What the card shows",[14,43,44,45,48,49,52,53,52,56,59,60,63,64,67,68,70],{},"The ",[18,46,47],{},"Subscription"," card shows your plan and a status: ",[18,50,51],{},"Active",", ",[18,54,55],{},"Trial",[18,57,58],{},"Payment overdue"," or ",[18,61,62],{},"Canceled",". New clinics are on the single ",[18,65,66],{},"Tervita"," plan; a clinic that subscribed before the current pricing keeps its previous plan name until it moves to the current plan. Depending on your state, you'll see how many days are left in your trial, your next renewal date, or a notice that your last payment failed. Every new clinic starts on a 14-day ",[18,69,55],{}," automatically - no card required.",[23,72,74],{"id":73},"add-a-card","Add a card",[14,76,44,77,80,81,84],{},[18,78,79],{},"Payment method"," card sits below your subscription. Press ",[18,82,83],{},"Add card"," to open Stripe's secure card form. Saving a card does not start a subscription or charge anything; Tervita receives only the card brand, last four digits and expiry for display. Full card details stay with Stripe.",[14,86,87,88,91],{},"You can also skip this step. Stripe asks for a card when you choose the plan, and an existing subscriber can press ",[18,89,90],{},"Change card"," to update the live subscription through Stripe's billing portal.",[23,93,95],{"id":94},"choose-the-plan","Choose the plan",[97,98,99,110,113],"ol",{},[100,101,102,103,105,106,109],"li",{},"On ",[18,104,55],{},", or with no active subscription, choose how many bookable specialists you have and press ",[18,107,108],{},"Choose Tervita",".",[100,111,112],{},"You're taken to Stripe's secure checkout to confirm the saved card or enter one - Tervita never sees or stores the full card details.",[100,114,115,116,118],{},"After paying, you land back on the ",[18,117,36],{}," tab with a confirmation. Closing checkout without paying changes nothing.",[23,120,122],{"id":121},"manage-your-plan-payment-method-and-invoices","Manage your plan, payment method and invoices",[14,124,125,126,59,128,130,131,134],{},"Once your subscription is ",[18,127,51],{},[18,129,58],{},", the plan chooser is replaced with a ",[18,132,133],{},"Manage billing"," button. It opens Stripe's billing portal, where you update your payment method, cancel your subscription, and view and download your invoices and receipts. The Billing tab shows a short receipt list and the saved card summary, while Stripe remains the source for full payment details and documents.",[23,136,138],{"id":137},"plans-and-seats","Plans and seats",[14,140,141,142,109],{},"Tervita is priced by how many staff members can take bookings (a \"seat\"): €11 per bookable specialist per month, capped at €88\u002Fmonth once your clinic has 8 or more. Staff who don't take bookings, like admins and reception, are free and unlimited and don't count as seats. All features and all locations are included at that price. Only SMS messages are billed separately, at cost - email is included. For current prices, see ",[143,144,146],"a",{"href":145},"\u002Fpricing","tervita.ee\u002Fpricing",[23,148,150],{"id":149},"sms-messages","SMS messages",[14,152,153],{},"Email is included in the plan. SMS - reminders, campaigns, review requests, booking messages and SMS verification codes - is sent by Tervita and billed separately.",[155,156,157,169,178,197],"ul",{},[100,158,159,162,163,165,166,168],{},[18,160,161],{},"When SMS starts working."," Tervita sends SMS only for a clinic with a plan bought through Stripe checkout (see ",[18,164,95],{}," above); a trial started at checkout counts too. Saving a card with ",[18,167,83],{}," alone does not switch SMS on.",[100,170,171,174,175,109],{},[18,172,173],{},"Price."," New clinics do not receive automatic free SMS at registration. Previously granted welcome SMS and team bonuses remain available, and any monthly SMS allowance in your plan is unchanged. SMS costs EUR 0.09 excluding VAT per carrier part - a one-part SMS is EUR 0.09, a two-part SMS is EUR 0.18 - and anything covered by your free allowance or bonus costs nothing. A verification code sent to a client when they book online is billed the same way as any other SMS; a code used to verify your own or a team member's phone stays free. A clinic that subscribed before this pricing keeps its original per-message rate, with verification codes free. If that ever changes, it happens at a billing boundary and we tell you first. Your exact price, remaining free SMS and usage total are shown in ",[18,176,177],{},"Communications > SMS billing",[100,179,180,183,184,187,188,192,193,196],{},[18,181,182],{},"Who can receive SMS."," Tervita texts only phone numbers that have been confirmed. A client's number is confirmed the first time they book online and enter the code we text them - this happens when ",[18,185,186],{},"SMS verification"," is chosen under Client verification in ",[143,189,191],{"href":190},"\u002Fhelp\u002Fen\u002Fonline-booking\u002Fbooking-settings\u002F","Booking settings",". The verification code itself goes to any number, because entering it is how the number gets confirmed. A team member's number counts once they have verified it in Tervita. Clients you add by hand or import stay unconfirmed until they book online that way; clients who were already in Tervita when this rule started in July 2026 count as confirmed. Other SMS to an unconfirmed number is not sent. The ",[18,194,195],{},"Delivery"," tab under Communications shows how many of your clients have an unconfirmed number.",[100,198,199,202,203,206],{},[18,200,201],{},"What was sent."," ",[18,204,205],{},"Communications > Log"," lists sent messages with their status and, when something went wrong, the reason.",[23,208,210],{"id":209},"cancel-the-subscription-or-delete-the-account","Cancel the subscription or delete the account",[155,212,213,222,237],{},[100,214,215,218,219,221],{},[18,216,217],{},"Stop paying."," If your trial started without a card, there is nothing to cancel. If you added one at signup or chose a plan later, the clinic owner cancels the subscription in ",[18,220,133],{}," (Stripe's billing portal).",[100,223,224,227,228,231,232,236],{},[18,225,226],{},"Delete the account."," There is no self-serve delete button: ",[18,229,230],{},"Settings > Account"," says \"To delete your account, contact support at ",[143,233,235],{"href":234},"mailto:support@tervita.ee","support@tervita.ee","\". Write there and the team handles it for you.",[100,238,239,242],{},[18,240,241],{},"If something didn't work,"," tell support before you leave - a person will reply and can help you set things up first.",[23,244,246],{"id":245},"good-to-know","Good to know",[155,248,249,264,267,273,278],{},[100,250,251,252,255,256,258,259,263],{},"Only the clinic owner can see the ",[18,253,254],{},"Upgrade"," and ",[18,257,133],{}," buttons - other roles see the plan and status but no actions. See ",[143,260,262],{"href":261},"\u002Fhelp\u002Fen\u002Fgetting-started\u002Fteam-and-roles\u002F","Team and roles"," for how roles work.",[100,265,266],{},"Making a staff member bookable or not bookable changes your seat count, and your Stripe subscription updates to match - you don't need to adjust anything manually.",[100,268,269,270,272],{},"If your trial or subscription lapses, the rest of the dashboard locks until you upgrade - the ",[18,271,36],{}," tab always stays reachable so you can pay.",[100,274,275,276,109],{},"Plan names on the pricing page can differ from the names inside the app; the in-app button always says ",[18,277,254],{},[100,279,280],{},"If you subscribed under the previous Starter, Pro or Clinic plans, your subscription keeps its original terms and price until you choose to move to the current plan.",{"title":282,"searchDepth":283,"depth":283,"links":284},"",2,[285,286,287,288,289,290,291,292,293],{"id":25,"depth":283,"text":26},{"id":40,"depth":283,"text":41},{"id":73,"depth":283,"text":74},{"id":94,"depth":283,"text":95},{"id":121,"depth":283,"text":122},{"id":137,"depth":283,"text":138},{"id":149,"depth":283,"text":150},{"id":209,"depth":283,"text":210},{"id":245,"depth":283,"text":246},"billing","See your plan, upgrade, and manage payment and invoices for your clinic's own Tervita subscription.",false,"md",{"key":299},"billing\u002Fsubscription-and-billing",true,1,"\u002Fhelp\u002Fen\u002Fbilling\u002Fsubscription-and-billing",{"title":5,"description":295},"help\u002Fen\u002Fbilling\u002Fsubscription-and-billing","hyKpPwmxnMWr_M7IY0rgw9ZRELUNBae8iMGp0MBXpS8",[307],{"path":302,"title":5},1791987022687]